MSS Privacy Policy
Your privacy and data security are of critical importance to us.
1. Introduction
My Signing Solutions LLC ("Company," "we," "our," or "us") is a mobile notary signing agency based in Chattanooga, Tennessee, providing loan signing, refinance, and notary services nationwide. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at mysigningsolutions.com, submit a signing request, or communicate with us.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
Information You Provide Directly
When you submit a signing request or contact form on our website, we may collect:
- Full name
- Company or title company name
- Email address
- Phone number
- Signing city and county
- Service type requested
- Additional details or notes you include
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information including your IP address, browser type, pages visited, and time of visit. This information is used solely for website analytics and performance improvement.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and coordinate your signing request
- To confirm appointments and communicate service details
- To send appointment reminders and follow-up communications
- To respond to your inquiries and provide customer support
- To send SMS messages if you have provided express written consent
- To improve our website and services
- To comply with applicable legal obligations
4. SMS Communications and Opt-In
If you provide your phone number and check the consent checkbox(es) on our contact form, you are providing express written consent to receive SMS messages from My Signing Solutions LLC. Depending on which checkbox(es) you select, messages may include:
- Signing appointment confirmations and reminders
- Scheduling updates and service communications
- Follow-up messages regarding your signing request
- Marketing messages about special offers, discounts, and service updates (if marketing consent is selected)
Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.
To opt out of SMS messages at any time, reply STOP to any message you receive from us. You will receive one final confirmation and no further messages will be sent. Reply HELP for assistance or contact us at admin@mysigningsolutions.com or (423) 406-7603.
Data Sharing Opt-out Exclusions:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site usage. Cookies are small files stored on your device. You may disable cookies through your browser settings, though some features of the site may not function properly if cookies are disabled. We do not use tracking technologies to collect personally identifiable information without your consent.
6. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- With notary signing agents we coordinate to fulfill your signing request
- With service providers who assist us in operating our business (e.g., scheduling, communications), bound by confidentiality obligations
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of My Signing Solutions LLC or others
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, or to resolve disputes. When information is no longer needed, we will securely delete or anonymize it.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal obligations
- Opt-Out: Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us at admin@mysigningsolutions.com.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us: